Privacy Policy

1. Introduction

ReplySwarm AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered engagement platform.

2. Information We Collect

2.1 Account Information

When you create an account, we collect your name, email address, and authentication credentials.

2.2 Social Media Data

When you connect social media platforms, we access and store data necessary to provide our services, including posts, comments, mentions, and engagement metrics.

2.3 Voice Training Data

Content you provide for AI voice training, including sample responses and style preferences.

2.4 Usage Data

Information about how you use our platform, including swarm configurations, response generation, and analytics.

3. How We Use Your Information

• Provide and maintain our AI engagement services
• Generate personalized responses using your trained AI voice
• Improve and optimize our AI agents and algorithms
• Send service updates and important notifications
• Provide customer support
• Analyze usage patterns to enhance platform features
• Ensure platform security and prevent fraud

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Third-party services that help us operate our platform (e.g., cloud hosting, payment processing)
• Social Media Platforms: When posting responses on your behalf
• Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement industry-standard security measures to protect your data, including encryption, secure authentication, and regular security audits. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt-out of marketing communications
• Withdraw consent for data processing

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You can request deletion of your data at any time by contacting us.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized features. You can control cookie preferences through your browser settings.

9. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect data from children.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification.

12. Contact Us

For privacy-related questions or to exercise your rights, contact us at: privacy@replyswarm.ai